单项选择题
A. Verify full system functionality.
B. Document the findings, actions, and outcomes.
C. Establish a plan of action to resolve the problem.
D. Question the user and identify changes the user has made to the system.
单项选择题 An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive.Which of the following BEST explains why the drive light is continuously active?（）
单项选择题 A technician just finished installing a new printer on an end user’s computer. Which of thefollowing will enable the technician to see the test page option for the printer?（）
单项选择题 Which of the following would be the BEST resolution setting for an application that requires aminimum resolution of 1024 x 768?（）